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Owned and operated by Serene Home Sanctuary, we welcome every question about our outdoor fireplaces, saunas, pergolas, and hot tubs.
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Frequently Asked Questions
How long does shipping take?
Most orders ship within 1 to 3 business days of being placed. Once in transit, delivery typically takes 5 to 8 business days within the Continental U.S., excluding Alaska and Hawaii.
How can I track my order?
Once your order ships, you will receive an email with tracking details. You can use the tracking number provided to follow your shipment directly through the carrier's website.
What is your return policy?
We offer returns on eligible items within our return window. Please contact our team with your order number and reason for the return, and we will walk you through the process step by step.
Can I exchange an item for a different model?
Exchanges are available for select products. Reach out to us with details on the item you received and the model you would prefer, and we will arrange the swap as quickly as possible.
What materials are your outdoor fireplaces made from?
Our outdoor fireplaces are crafted from weather-resistant steel and durable stone composites designed to withstand the elements. Each model is built with long-term outdoor use in mind, so you can enjoy your backyard retreat season after season.
Do your pergolas and hot tubs require professional installation?
Installation requirements vary by product. Some pergolas arrive with straightforward assembly instructions suited for a handy homeowner, while hot tubs and saunas may benefit from professional setup to ensure proper electrical and plumbing connections. Product pages include specific guidance for each item.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Crafted for the Outdoors
Our fireplaces, saunas, pergolas, and hot tubs are made with weather-resistant materials designed for lasting enjoyment.
Free Continental Shipping
Most orders ship free within the Continental U.S. with no order minimum required.
